Terms and Conditions

Continuing to browse and use this website means you are agreeing to comply with and be bound by the following terms and conditions of use.

Cancellation/Refund of orders

All of my items are made with the highest standard of care and I hope you will be happy with your memorial.

Due to the fact that my items are made to order and personalised, cancellation or returns are not accepted, unless there has been an error on my behalf either with the making of an item, or within a listing on the website. I have carefully described measurements and included pictures where possible of each memorial and it is expected that you have considered this information before making a purchase.
Upon the circumstance that I have made a mistake on an order, either a new item or a full refund will be offered.

For the rare instance that an item has been damaged in the post, please see the postage section below.

If you'd like to return non personalised items (such as wallet cards with no name added), please contact [email protected] within 7 days after receipt of goods. These items must be returned at your own expense and once received, the relevant refund will be processed.

Postage and delivery information

Once your order and payment has been received and processed, you can expect for your memorial to be despatched within 14 days, or 7 days for wallet cards or the tapered memorials.

I post all of my items via Royal Mail 1st class. Royal Mail's guidelines advise delivery of an item within 1-2 days following despatch, however I have no control over this timeframe and occasionally items will be delayed. 

Mike's Memorials can not be held responsible for packages lost or damaged by Royal Mail. All items are packed with care before posting. In the unusual event that an item has been lost or damaged during transit, please get in touch and I will provide a proof of postage receipt to assist you with claiming with Royal Mail. Please be aware that Royal Mail does not class an item as lost until around 30 days after posting.

Memorial Care

Please check your products carefully when receiving them. I use only high quality materials to make all of my memorials. Please do not use and harsh chemicals when cleaning your memorial. Corian for example is non porous and so any marks etc should wipe off with a cloth and water. All items are fully weatherproof and the use of harsh chemicals could affect this and cause your memorial to be open to the elements over time.

Pricing information

Prices may be increased / decreased without notice on the website but changes will not affect any orders placed before the increase / decrease becomes effective.

Copyright

The contents of this website is protected by copyright and the use of any content is strictly prohibited. Any redistribution or reproduction of part or all of the contents in any form is prohibited. 

Please note that the poems and quotes used on many of the baby memorial items are copyright protected to Lisa Clarke at Alexandra's Angel Gifts and that I have direct permission to include these on my items. Whilst the copyright on these poems / quotes allows personal use, use by other companies on items for sale is strictly prohibited without express permission from Lisa first.

The same applies to my coasters, placemats and cushion covers for which I have direct permission from Stephen Cocker at Stephen Cocker Cards to reproduce his work and  use by other companies on items for sale is strictly prohibited without his express permission.

Complaints

Any complaints should be forwarded to [email protected] or received in writing to:

3 Pendas Way
Crossgates
LEEDS
West Yorkshire
LS15 8HU